Our Guarantee to You
At HIGOLD brand, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied. we take great pride in the quality and craftsmanship of our furniture and rugs. Attention to detail in design, materials, and construction is always at the forefront. We encourage you to inspect the item upon receipt. If you have a concern or believe there is a quality issue, we will work with you to correct it, in accordance with the policy below.
To return Basic Freight items, please contact our customer service when the original purchase was made within 15 days of delivery; returns will only be accepted if the return is completed within 30 days of delivery.
Our products have been verified to be well packed in good condition before shipment departure from the warehouse. Please provide some photos to describe what is the issue detailed with the products before this return request authorization. Otherwise, it is considered that they were damaged during transportation.
Please repack your item in its original manufacturer’s packaging, including all accessories, manuals, and packing materials. If you assembled the item, please disassemble it before returning.
We cannot accept returns of dilapidated items or items returned more than 30 days after delivery.
Proof of purchase is required to issue an appropriate exchange, credit, or refund, as well as any taxes due to be refunded in accordance with applicable state law. Refunds will be issued in the Original Form of Tender. For your convenience, we will accept the following as proof of your purchase:
We can also verify proof of purchase by looking up your original receipt using your Paypal account, major credit card used at the time of purchase, or the email address used to receive an eReceipt.
Orders eligible for cancellation will be refunded in the Original Form of Tender.